Privacy Policy

This Privacy Policy describes how information about you is collected, used, and disclosed by Soupreme Co., Ltd. (here referred to as "we", "us", and "Soupreme") in connection with your use of our website, products, services, communications, or other interactions with us (collectively, the "Service"). Your use of the Service indicates your consent to Soupreme's collection, use, and disclosure of information about you as described in this Privacy Policy.

The Information We Collect

We collect information about you when you use our Service. The types of information we collect depend on the services and features you use. Please note: we need certain types of information to provide the Service to you. If you choose not to provide this information, or request its deletion, you may not be able to use certain features.

Information You Provide Directly to Us

We may ask you for information when you:

Register for a Soupreme account or make a purchase.
Leave a review for our products.
Subscribe to our newsletters or mailing lists.
Participate in promotions, surveys, contests, or events.
Request customer support or technical assistance.
Communicate with us through any channel (website, email, social media).

Information you may provide includes (but is not limited to):

Account and Purchase Information: Full name, delivery address, email, phone number, and password.
Transaction Information: Details about your purchases, selected delivery slots, and any requests for refunds or credits.
Payment Information: Payment card number, billing address, and related financial details (collected securely through our payment partners).
Content and Communications: Feedback, reviews, messages, and any other information you submit when communicating with us.

Information We Collect from Social Media

When you interact with us on platforms like Facebook, Instagram, or others (e.g., by "liking" or following our page), we may collect public information such as your name, email address, and any content you post about us. We may also collect information if you sign up for promotions via social media.

How We Use the Information We Collect

We use your information to:

Provide, maintain, and improve Soupreme's Service and products.
Manage your account and send you important information such as confirmations, updates, delivery alerts, and security notifications.
Respond to your comments, questions, and requests, and provide customer service.
Communicate about new products, offers, promotions, surveys, events, and news.
Monitor and analyze trends, usage, and customer behavior.
Detect, investigate, and prevent fraud and other illegal activities, and to comply with legal obligations.
Personalize the Service, remembering your preferences and offering relevant content.
Facilitate promotions and process rewards.
Carry out any other purposes disclosed to you at the time of collection.

With Whom & Why We Share Your Information

We may share your personal information:

With our team and service providers who need it to perform work on our behalf (e.g., delivery, customer service, technical support).
With partners if a purchase involves a partner organization (you will be notified accordingly).
With government or legal authorities if required to comply with the law or to protect rights, safety, or property.
With affiliates or during business changes like a merger or acquisition.
With advertising and analytics providers to help us better understand user behavior and deliver relevant advertising (these providers may use cookies or similar technologies).
With marketing cooperatives to send direct mail promotions (postal address only, not email or payment details).
With your explicit consent or as otherwise directed by you.

Please note: When you post publicly (e.g., product reviews), your content may be visible to others. Be mindful of the information you share publicly.

Effective Date: April 28, 2025

If you have any questions about this Privacy Policy, please contact us at hello.soupreme@gmail.com