RETURNS, REPLACEMENTS, REFUNDS, AND CREDITS

Since our soups are delivered frozen and have a durable shelf life (up to 3 months when properly stored frozen — please refer to the best before date on the label), we cannot accept returns. All sales are final. Due to the nature of frozen products, we are unable to guarantee that items have remained frozen after delivery, and therefore cannot accept any returned products.

If a product arrives damaged or you have concerns about your order, please contact our Team at hello.soupreme@gmail.com or via WhatsApp at +66 92 747 5878. We are committed to providing you with the best possible experience and, depending on the situation, we may, at our sole discretion, offer a replacement, a full or partial refund, or a credit towards a future order. If a refund is approved, please allow 3–5 business days for the refund to reflect in your account, depending on your bank. If a credit is issued, it may be applied either automatically to your next purchase, provided as a discount code, or handled through another method at our discretion.

Please note that we cannot issue refunds for delivery delays caused by circumstances beyond our control, such as weather conditions, traffic, or issues with our delivery partners. In the rare case that we have to cancel a delivery, you will be notified via email or WhatsApp, and we will arrange to either reschedule your delivery or provide a suitable alternative.

If you have any questions regarding replacements, refunds, or credits, please reach out to us at hello.soupreme@gmail.com or WhatsApp +66 92 747 5878.